Traits of Top Salespeople

"Top salespeople are humble: they are open to feedback and continually looking for ways to improve."

Month: August 2018

Get To The Point – Bottom Line Up Front

Get To The Point – Bottom Line Up Front

I recently read a great article to help sales professionals remember to be direct and concise in their conversations and communications with their prospects and customers. The article is by my old friend, John Care, who has written a couple books that are the premier advice books in the pre-sales technical sales world. If you have the job of being the “smart person” on the sales call, then you need to read John’s books. If you regularly have technical experts on your sales calls, I highly advise you to purchase this book for each of your team members (links below).

John’s advice is to remember the acronym BLUF. BLUF is a military acronym for “Bottom Line Up Front.” The purpose is to place the most crucial piece of your communications at the start of any discussion. Visualize that as being on a cell-phone with only 15 seconds of battery time remaining. Why use BLUF instead of the usual corporate fluff? Because it gets your message across faster and saves everyone time.

Reverse the situation and think about all the times you have patiently waited for someone to get to the point. Remember that whenever you start with the background (“once upon a time”) and take minutes to get to the point, then busy people will just ignore you. By the time you get to the Very Important Point, you have lost their attention. The same principle applies to email. Any time I need to read the History of the Universe merely to find out what the sender wants me to do – I am far less likely to take action.

If you have read my book Eliminate Your Competition, then you know that I think using acronyms and acrostic devices are critical to helping our customers and prospects remember things. These tricks also work for us on the sales team. By remember BLUF, you will be more effective in your communication. You may purchase my book Eliminate Your Competition from your favorite book retailer. The ebook version is available at the most popular retailers such as Apple, Amazon, Barnes & Noble. The paperback version is also widely available at such retailers as Amazon, Barnes & Noble, and Books A Million.

Make sure you click through and read John’s full explanation of BLUF here. Also, don’t forget to purchase a copy of his excellent books for everyone on your technical team. These books really are the standard for pre-sales professional teams. Everyone that has that job should read John’s advice.


 

Header Photo by geralt (Pixabay)
Thank You Notes

Thank You Notes

When you were younger, did your parents make you send a thank you note to everyone that came to your birthday party and brought you a present? When you were married, did you and your spouse send thank you notes to all those that came to your wedding and wished you a long, prosperous and happy relationship?

So why don’t you send thank you notes to the customers and prospects that complimented you with the time allotted for a significant customer meeting? Even worse, why don’t you send them a thank you note for every order your customer places? You know they have competition for their time and money – don’t you think it is worthwhile to send a quick note thanking them?

Typing an email to your prospect for the meeting is easy. Thanking your customer for the latest order is easy.

All you do is just open up your email editor and send that person an email. In fact, it is so easy it almost has no value. Your competitor is also opening up his or her email editor and sending your prospect an email in thanks for the great meeting or demo. The difference is that your competitor is trying to encourage your prospect to eliminate you as a consideration for this upcoming decision. If you don’t match your competitors then they have the advantage. They are showing that they want your customer more than you want your customer.

In my book “Eliminate Your Competition” I explain that if your product (meaning your product, your company, or you) has the same feature with the same benefit as your competitor’s product, then it has almost no value in the sales process. Anything that results in a tie doesn’t eliminate your competition. It simply makes you equal. You are the same as your competitor. A feature that makes no difference in the sales cycle is not a feature, it is simply a checkmark. You may purchase my book “Eliminate Your Competition” from your favorite book retailer. The ebook version is available at the most popular retailers such as Apple, Amazon, Barnes & Noble. The paperback version is also widely available at such retailers as Amazon, Barnes & Noble, and Books A Million.

Check, you have the functionality. Check, your competitor has the functionality. Tie. No differentiation.

If everything ends in a tie, then you don’t eliminate your competition from consideration. Your prospect can merely flip a coin. Who cares what product is selected? It is a commodity, so one vendor is as good as the next.

If everything ties then you end up with only one differentiator: which product is cheaper?

You need every advantage you can create! You need to win all of the big feature battles and big benefit battles. You also need to win the little battles as well. To eliminate your competition, you need to win every part of the sales campaign. You need to leave nothing to chance.

Since everyone can send an email thank you note, you need to do better. I suggest a handwritten thank you note. Yes, the old fashioned way. A piece of paper with ink on it sent via snail mail.

When was the last time your prospect received a nice piece of correspondence from a non-family member via the USPS? Probably months, but it could have been years! For that matter, it could have been NEVER (until you knocked on their door)!

Do you think that your customer will remember you sent a written note? Absolutely. Do you think it will be the reason that you won the order? Probably not, but then again do you think it will hurt? Do you think you will lose the order if you send a handwritten note?

Go buy some distinct stationery and some stamps. Don’t be the same as your competitor – be better.

Header Photo by 6072518 (Pixabay)
Emotional Intelligence is Crucial for Success in the Workplace

Emotional Intelligence is Crucial for Success in the Workplace

 

Header Photo by PublicDomainPictures (Pixabay)
LinkedIn Checklist

LinkedIn Checklist

Use this checklist for auditing your personal LinkedIn profile. Also, use this time to ensure all of the information is up to date.

  • Do you have a professional profile photo?
  • Is your headline detailed and professional?
  • Does your summary include details and rich keywords?
  • Is your contact information available (be careful here as you don’t want to encourage spam)?
  • Does your Public Profile URL include your name?
  • Do you have details about at least your past three positions?
  • Have you include information about your education, your organizations, charities, awards, and other highlights?
  • Do you ask for recommendations and endorsements?
  • Have you asked to be introduced to other professionals?
  • Have you joined at least six LinkedIn organizations, and are you active in them?
  • Do you follow companies that may be future employers?
  • Do you follow companies that you currently do business with or would like to do business with?
  • Is your profile connected to other websites?
  • Are you updating your status regularly?
  • Are you sharing content on LinkedIn that your network can take advantage of?
  • Are you commenting on the updates from others in your network? Hint: Don’t just be a “liker” but instead make relevant comments.
  • Are you continuously reaching out to your network on significant changes to their life?
  • Are you asking 20-30 people a week to join your network on LinkedIn? Hint: do more than say that you saw their profile on LinkedIn.
Header Photo by geralt (Pixabay)
Set Five Goals for Personal, Family, and Professional

Set Five Goals for Personal, Family, and Professional

It is very important that you set goals for the important things in your life. To do this, use the “Memory Law of Five” that I discuss in my book “Eliminate Your Competition” in the discussion about developing Bait for your Traps. You can easily remember five things. One for each finger on your hand. Studies have shown that the human mind is very adept at remembering and relating to five items.

5 Personal Goals

Because your well-being is so essential, set five goals for yourself that only involve yourself. Maybe it is to lose 10 pounds by next Christmas. Perhaps it is to read 1,000 words from the biographies of the US Presidents.

5 Family Goals

Now set five goals for you to achieve with your family. An example could be that you want to retire to Jacksonville FL by the time you turn 62. Perhaps you want to move into a four-bedroom home on at least 1/2 acre within four years. Maybe it is that you want to have your first child by the time you turn 29.

5 Professional Goals

Lastly, write down five professional goals. The most natural goal for a salesperson is that you want to sell $3,700,000 this fiscal year (if you don’t understand why you write out the number then read my earlier article). Another goal might be that you want to be certified to sell the new product that came out by the end of this fiscal year. Another goal could be that you want to finish the sales management training class by the end of March. In my opinion, a great goal would be that you read the entire book “Eliminate Your Competition” in the next 30 days.

Write down each of these goals but don’t stop there. Create a plan for each one and then communicate your written goal and plan to the appropriate person. Send that person regular updates on your progress.

Your personal goals should be shared with your best friend that can keep you honest and won’t hold back chastising you when you fail to make progress.

Send your family goals to a family member – maybe your significant other, sibling, parent, or trusted cousin. You can even send it to Aunt Emily. Choose anyone that you trust, as long as that person is looking out for you and will ask you for updates and question your progress updates.

Your professional goals can be sent to your manager or your professional mentor. Same as the above, this needs to be a person you trust but also someone that wants you to achieve your goals. Choose someone that will politely but firmly give you a hard time when you don’t follow up and don’t hit your goals.

You may purchase my book “Eliminate Your Competition” from your favorite book retailer. The ebook version is available at the most popular retailers such as Apple, Amazon, Barnes & Noble. The paperback version is also widely available at such retailers as Amazon, Barnes & Noble, and Books A Million.

Create a Plan to Achieve Your Goals

Create a Plan to Achieve Your Goals

You will not be the best person that you can possibly be unless you set goals. In fact, goals are not sufficient; you must create a plan to achieve a goal. A goal without a plan is merely a wish.

Wishes are something that children do when they look at stars or when they throw a coin into a fountain. You are not a child. You are an adult. You are a professional. Set a goal and make a plan to achieve that goal.

The greatest source of wisdom is undoubtedly the Christian Bible. In 1 Corinthians 13:11

“When I was a child, I spoke as a child, I understood as a child, I thought as a child; but when I became a man, I put away childish things.”

You do not need to be a Christian or religious to be a great salesperson, but great wisdom is great wisdom regardless of the source! You should put away childish things like merely hoping that things will get better. Instead, be an adult and make a plan to make it better.

Most people go through life without bothering to write down their goals. Very few people have specific and measurable goals, and even fewer have written these goals down.

An even smaller amount has also thought of a specific plan to make these goals a reality. That is your advantage in life over the average person (who is your competitor on the next deal you are pursuing).

A recent study showed that you are 58.3% more likely to achieve your goal if you write down your goal and communicate your achievement progress to a co-worker or friend. Why would you want to fail? Why wouldn’t you do everything in your power to succeed?

When you don’t have a plan, you don’t know how you will reach your destination.

What kind of goals should you set?

The first thing to do is to make the goals SMART. SMART is a popular acronym, and there are hundreds of articles written about how to write SMART goals.

  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Timely

Now that you have a specific goal that will lead you to the success that you wish for in your life. These are no longer childish wishes; these are firm steps to propel you through your life. You must now create a plan to achieve that goal and you must work with someone you trust to have your progress monitored. This will dramatically increase your chances of achieving that goal.

In an upcoming post, I will discuss the types of goals that you should create.