Traits of Top Salespeople

"Top salespeople are persevering: they understand that building relationships and closing deals take time."

Category: Habit of a Successful Salesperson

Success Should be Your Primary Business Goal

Success Should be Your Primary Business Goal

Every massively successful salesperson that I have ever met has one over-arching trait that is common among all of them. A successful person is goal oriented.

I recently had lunch with a salesperson that I respect a great deal. It was a lunch with several salespeople planning their joint marketing events for the balance of the year. A junior salesperson was asking one of the more senior salespeople for some advice on a deal. During the conversation, I overheard a piece of advice that all salespeople should adhere to:

“Always begin the year with the goal of making quota for that year. In fact, always begin the year assuming you are going to do significantly over your quota for the year.”

Being goal-oriented starts by assuming that you will be successful. Your company and its managers will surely give you challenging quota. It may even shock you that they want you to achieve that quota based on your account base and the company’s position in the marketplace. You may be able to negotiate this quota, but eventually, it will be written down, and it will be your final number.

Once your quota for the year is set, stop complaining about it. That part of the process is over. Now you must succeed.

The first part of any successful process is to set your goal that you will blow away your quota. You must convince yourself that YOU WILL BE SUCCESSFUL! You must set your sights on a number that is higher than your goal. You must plan your activities to achieve that goal.

Once you have established that goal, you need to write it down. Just like all goals, if you don’t write your goals, then you run the risk of not being successful.

As a salesperson, this particular goal is probably your most important professional goal. Revenue fixes all problems so if you make this goal then you will likely come very close to achieving all of your other goals. With this importance in mind, write it in big letters and put it in a prominent place. If you have a desk in an office, I suggest you place it on the wall directly above your monitor or laptop. This way whenever you are creating a proposal, it is right there reminding you. If your office is virtual or in your home, place it on your bathroom mirror or put it on the door to your closet.

Wherever you choose to place your goal reminder, make the goal direct and straightforward. Make sure it is where you will see it every single business day.

While you may arrive at your goal by multiplying your quota by an additional percentage, don’t write down the percentage. Write down the revenue amount that you need to achieve that goal. Don’t write down 125% on that paper above your monitor, write down $5,200,000.

By looking at what I just wrote in the above paragraph, it should be obvious another rule – write the revenue number out. Don’t write $5.2M – write $5,200,000.

Revenue fixes all problems with salespeople. Assume that you will be massively successful. Assume you will make quota. Never believe at the beginning of the year that you will lose.

Photo by sasint (Pixabay)

Be involved in your prospect’s community

Be involved in your prospect’s community

Breathe the same air that your prospects breathe. Be involved in their community so that you can meet them.

When my children went to college, they were excited and frankly a little nervous. There was the prospect of freedom from daily parent supervision. The excitement of new friends. Maybe even the ability to break away from a group of high school cliques that had gone an unfavorable direction.

But the fear was there as well (although they didn’t readily admit it). They knew hundreds of kids in their high school, but could probably list on two hands the number of people they knew at their new college. This was exciting because they were going to make new friends, but it also had fears. What if they didn’t make new friends?

My advice to each was very simple and direct. Join three organizations in the next 30 days. I wanted them to join the community of college life. This advice worked for them. They immediately found others that shared the same interests as them. Those new friends also had friends to introduce them to. Before long, my kids were so busy that they almost forgot about their dear old parents.

As salespeople, we are always looking for new friends. We also want our existing friends to be better friends. Joining community organizations as salespeople is a great way to meet the types of people that can influence our revenue. The immediate person that you meet at the event may not be the best person to close your next deal, but it is likely that person can help to guide.

It is also possible that the group that you join will do good for humankind. If it is a community organization or a charity, then you are likely helping those that are less fortunate than you. If you haven’t found out that helping others will help you more than you give, then you should give it a try. As the Beatles sang:

And in the end
The love you take
Is equal to the love
You make

Here are some ideas of organizations that you should consider joining.

  • charities
  • church / synagogue
  • school groups (booster, PTO, etc.)
  • local political parties
  • local issues group (e.g. “build the stadium”, “save the building”, “revitalize downtown”, etc.)
  • Chamber of Commerce
  • Lions, Kiwanis, Shriners, etc.
  • Meetups
  • country club

You need help to be a salesperson. You need friends that can point you to decision makers. You need advice from friends on how to eliminate your competition within your sales opportunities. In short, you can do a lot with the help of your friends. This makes me think of another Beatles song.

I get by with a little help from my friends

Photo by Sahaja Meditation

Do You Prepare For Your Sales Call Like a SCUBA Diver?

Do You Prepare For Your Sales Call Like a SCUBA Diver?

SCUBA divers prepare more fully for the dive than most salespeople prepare for the sales call. SCUBA diving is a popular hobby and sport. It allows the diver to see a beautiful world under the water filled with fabulously decorated plants and animals. While the environment is beautiful, it can be dangerous if the SCUBA diver is not prepared.

Very few SCUBA divers have accidents, and that is because they are prepared. Before every dive, there is significant discussion and planning. The dive site is discussed in detail including:

  • What currents that are prevalent?
  • How deep is the dive?
  • What possible dangerous animals and plants might they encounter?
  • Which SCUBA diver is going to lead?
  • A review of various hand signals to communicate.

Not insignificantly, the divers also agree when the dive will be over and the safety of the ascent.

All of this makes sense. Diving is incredibly fun, but there can be disastrous repercussions.

Your sales call will probably not cause injury or death if you screw it up. You will be much more effective if you simply prepare for the conversation – especially if you are going on a sales call with a buddy.

In the worst case, a bad sales call could mean that you lose the order – and financially that can be devastating. It can also be a mortal problem for your career if you screw up too many sales calls.

Here are some suggested topics to prepare for your sales call. You should think of these topics even if you are making a solo sales call.

  • What is the major and minor goal of the sales call?
  • Who is going to lead the conversation?
  • When is the sales call finished?
  • Do you need to review some verbal signals to change course during the sales call?

Prepare for the major and minor goal of the sales call?

This conversation is probably the easiest and most important item to discuss during the preparation. You should have two goals for each sales conversation – a major goal and a minor goal. The major goal is your best outcome for the sales call. The major goal is the outcome that you are working towards and you will “high five” your sales partner as you walk out of the building.

The minor goal is the minimum you can settle for without being disappointed at the end of the call. If you don’t get this, you have failed. Failure is bad. You need to work hard to avoid this outcome.

Prepare for whom is going to lead the conversation?

With multiple people involved there needs to be some coordination on which person is leading different parts of the conversation. Your life will be much better if everyone agrees to this plan. Your chances of achieving your Major Goal are much better if this is structured.

A general problem happens here when you have your manager with you. Let’s face it, managers typically are not great coaches and wish they still had your job. In too many situations, they don’t want to sit there passively and let you lead. If your manager suffers from this problem, politely discuss it with him/her. If the problem continues, have him read my post on coaching, and then call him “Coach” repeatedly in your daily interactions with him. It is a sad reality of life that you may have to teach your manager how to be your manager.

Prepare for when is the sales call finished?

It is an old statement that you need to stop selling when you have won the order. The end of the call needs an advance agreement. Do you need to fill the entire time slot or is there some signal that everyone agrees it is time to leave? Figure that out in advance.

Prepare for verbal signals to change course during the sales call?

The main reason for your buddy to be on the call is probably because that person needs to say something important. You may have a technical partner, subject matter expert (SME), or your manager. However, when the customer says or questions something, who is going to take it and what is everyone else going to do?

It only takes a few minutes to plan a sales call, but it is very important. You will have more predictable results, if you prepare. Spend those couple minutes in the car before walking in, in the office earlier that day, or on a quick conference call. Being prepared for the call is not as important to your safety as in SCUBA diving but it can be just as rewarding when it all works out.

You may have other ideas of things to cover in the sales call. If you do, drop me a note at @soshaughnessey on Twitter or leave a comment below.

Photo by Ilse Reijs and Jan-Noud Hutten

All of the Account News a Salesperson Can Use

All of the Account News a Salesperson Can Use

Information is king. This statement is especially true when it is account news. With information, you can make appropriate decisions. More than that, information on your prospect allows you to

  • respond to the events affecting your customers and prospects.
  • having background talking material during your sales calls.
  • find opportunities.
  • establish financial justification for your opportunities.

There is a lot of information to gather about your accounts. You need a quick and convenient way to review the highlights of your account news so that it doesn’t overwhelm you. In order to lead you to the end goal, let’s start at the easiest beginning. Let’s assume you are looking for account news for your new prospect, General Motors.

The first and most obvious solution is to go to Google and search for General Motors. The resulting page will be at https://www.google.com/search?&rls=en&q=general+motors&ie=UTF-8&oe=UTF-8

This page will be good but not great. It has a lot of account news about the company that you may not know. However, it has little in the way of new information. If you look part way down the screen though, you will notice that there is a news section. As the last entry for that news section, it should say “More news for general motors” – go ahead and click this link (the link is: More news for general motors or https://www.google.com/search?client=safari&rls=en&q=general+motors&ie=UTF-8&oe=UTF-8#q=general+motors&rls=en&tbm=nws

This listing of account news is much better. The News page has even more timely information that we can use. However, it can be vastly improved. General Motors is a public company, and we can get financial information by modifying our string and inserting the stock symbol for the company. In this case, the stock symbol is “GM” so let’s modify our search by just changing the above URL with “+GM” like this: https://www.google.com/search?client=safari&rls=en&q=general+motors+GM&ie=UTF-8&oe=UTF-8#q=general+motors+GM&rls=en&tbm=nws

Depending on your Google preferences, you may have to hit News on the menu bar immediately below the search bar.

Note that we had to make the modification twice, which is a bit inconvenient. Also, if you look at the News page, you will see a lot of analyst comments which are likely not very helpful in your sales campaigns. The fact that an analyst thinks the stock is going up or down is likely not going to help you in your sales campaign. So let’s skip to the end of all this work. Take a look at this URL: http://news.google.com/news/search?pz=1&cf=all&ned=us&hl=en&q=”general motors”+GM+-trading+-resistance+-upgrade+-downgrade+-upgraded+-downgraded&cf=all&as_qdr=w&as_drrb=q

Once again, you may have to hit the News button to see these results. Let’s spend a minute understanding what this search does to help you gather account news:

  • Give me all of the Google News for General Motors or GM (the quotes makes the two words General and Motors into one string). If the article has both GM and General Motors then it will score higher.
  • If the article contains any of the following words, score it lower:
    • trading
    • resistance
    • upgrade
    • downgrade
    • upgraded
    • downgraded

That is what the +- (or a plus followed by a minus) does. It adds a subtraction of that word to the search.

Now comes the best part. Once you have all of this setup, you don’t have to think about it again. On the right side of the browser, there should be a Save button. Clicking on that button will put this search in your Saved Searches (which is on the left side of the screen).

You can also have Google email you this information. Skip all of the hard work above and go straight to Google Alerts. Type in the company name (put quotes around it if it has a space in the name), the stock symbol, and “-trading -resistance -upgrade -downgrade -upgraded -downgraded” to eliminate some of the noise.

Good luck and get ready to use this account news to set traps for your competitors so that you can ELIMINATE THE COMPETITION!

You may purchase my book “Eliminate Your Competition” from your favorite book retailer. The ebook version is available at the most popular retailers such as Apple, Amazon, Barnes & Noble. The paperback version is also widely available at such retailers as Amazon, Barnes & Noble, and Books A Million.

Photo by Spencer E Holtaway